Refund and Cancellation

Refund and Cancellation

In case of no-show or unutilised bookings, the User shall be required to make requests for any valid and applicable refunds, as per Vendors’ policies or within 15 days from the travel date (whichever is earlier). No refund would be payable for any requests made after the expiry of 30 days of travel date/check-in, as aforementioned. All unclaimed amounts for such no-show or unutilised bookings shall accordingly be deemed to have been forfeited.

The refund shall be processed within 15-20 working days from the date of the cancellation request after receiving back-to-back refunds from the concerned Vendor. Payment will be refunded back into the same original payment instrument, like the same credit card or bank account from which it was paid for the traveller. In the case of Travel Agent (B2B Booking), refund or recharge or upload of any type is always credited in their agents SMTT's account balance. In case of an agent’s account closure, the agent is supposed to consume its balance or clear their dues (if any). No money transfer will be done to the travel agent’s bank account in any circumstances.

In case the user avails to book any of the Services offered by the Vendor and is, thereafter, not contactable on the contact details provided. The tour/travel reservation selected by User will stand cancelled, and SMTT or the Vendor will not be liable for any charges/expenses incurred by User, either directly or indirectly, in this regard.

Any Refund Claims arising due to cancellation/delay of flight by the Vendor shall be subject to SMTT receiving the refund from the Vendor. In the Event Vendor does not refund the amount to  SMTT, SMTT shall not be held liable for the same.

Cancellation/Re-schedule of Flight tickets up to 24 hours will be dealt with by SMTT. In less than 24 hours, the USER should cancel it directly with the airline and inform SMTT for refund processing.

SMTT shall charge cancellation fees - varying from time to time and transaction to transaction and type of service. This fee will be over and above the Airlines Cancellation Fees. Similarly, for other services like Bus Tickets etc., SMTT will add its cancellation fees over the Vendor's cancellation Fees.

The cancellation Policy is defined and governed by the Vendor, and SMTT will not be able to make any changes to it. Refund will only be processed once the USER informs SMTT.

Partial Cancellation may or may not be allowed - This will depend on the Vendor's Cancellation Policy.

Re-scheduling of Services (E.g. Date Change in Flights) will incur Fare Difference, Airlines Re-schedule/Penalty Charges and SMTT Re-schedule Charges.

Domestic and International Booking/Cancellation/Re-schedule will have a different amount of fees for different Services.
Name Change, Title Change, Age Change, Sector Change etc., is generally not allowed by Vendors - Any such changes or more (not covered here) will not be entertained by SMTT. The User needs to work directly with the Vendor, and SMTT will not be responsible/liable in any form.

Once a confirmed ticket/service is booked/generated, Convenience Fees are not refundable under any circumstances. If you are booking a special discounted return fare, then both sectors have to be cancelled together.

The USER will be solely responsible for the Visa, Passport or any other requirement for the travel. SMTT will not be responsible for any inadequacy of any form.

Check the Baggage Allowance – Cabin and Check-in – No Free Baggage Allowance for Infants. Meals, Seats, and Special Requests are not guaranteed. USER needs to check this with Vendor directly.